FAQ

Frequently Asked Questions (FAQ)

1. How long does shipping take?
Orders are processed within 24 hours. Standard shipping typically takes 7–12 business days. Expedited shipping options are available at checkout.

2. Do you offer free shipping?
Yes, we offer free shipping on all orders over $49.

3. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use it on our tracking page.

4. Can I cancel my order?
Yes, orders can be canceled within 12 hours of purchase. Please contact us as soon as possible.

5. What if I receive a damaged or incorrect item?
Please contact us immediately at service@vibedolly.com with your order number and photos. We will resolve the issue promptly.

6. What payment methods do you accept?
We accept major credit cards and other secure payment methods available at checkout.

7. Why is my order delayed?
Delays may occur due to customs, holidays, or carrier issues. If your order exceeds the estimated delivery time, please contact us.

8. How do I return an item?
Please email us at service@vibedolly.com to request a return. We will guide you through the process.

9. Do you ship worldwide?
Yes, we ship to most countries worldwide.

10. How can I contact customer support?
You can reach us anytime via email at service@vibedolly.com.