Refund Policy
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
- Your item must be in the same condition that you received it
- Unworn or unused, with tags, and in its original packaging
- You’ll also need the receipt or proof of purchase
To start a return, contact us at service@vibedolly.com.
If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.
Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 5–10 business days.
Shipping fees are non-refundable unless the return is due to our error.